Privacy Policy

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Orchard Stables Glamping respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have.

 

Who we are

 

Orchard Stables Glamping provides glamping and caravan accommodation in Collingham, near Newark, Nottinghamshire.

 

For data-protection purposes, Orchard Stables Glamping is responsible for the personal information we collect and use.

 

You can contact us at:

Email: info@orchardstablesglamping.co.uk

Postal address: Orchard Stables, Cottage Lane, Collingham, NG23 7QL

 

Information we may collect

 

We may collect the following information when you visit our website, contact us or make a booking:

 

* Your name, address, telephone number and email address

* Details relating to your booking, including arrival and departure dates, number of guests and accommodation requirements

* Messages, enquiries and other correspondence

* Payment and transaction information

* Information you choose to provide about accessibility, dietary, health or other requirements relevant to your stay

* Technical information about how you use our website, such as your IP address, browser, device and pages visited

* Your marketing preferences, where applicable

 

Payment-card details are normally processed securely by our booking or payment provider and are not stored by Orchard Stables Glamping.

 

How we collect your information

 

We may collect information:

* Directly from you when you contact us by telephone, email, contact form or social media

* When you make or manage a booking

* Through our booking provider

* Through third-party booking websites if you book through them

* Automatically when you use our website, through cookies and similar technology

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How and why we use your information

 

We use personal information to:

* Respond to questions and enquiries

* Process, confirm and manage bookings

* Take payments and issue refunds where necessary

* Send information relating to your booking and stay

* Provide the accommodation and services you have requested

* Deal with complaints, problems or emergencies

* Maintain our financial and business records

* Protect our guests, property and business

* Improve our website and services

* Meet our legal, tax, insurance and regulatory obligations

* Send marketing communications where you have agreed to receive them

 

Under UK data-protection law, we must have a lawful reason for using your information. We normally rely on:

 

* Contract: when the information is needed to take steps at your request or fulfil your booking

* Legal obligation: when we must keep or disclose information to comply with the law

* Legitimate interests: when reasonably necessary to operate, protect and improve our business, provided your rights do not override those interests

* Consent: when you have actively agreed to something, such as receiving optional marketing communications or accepting non-essential cookies

 

If you provide health or accessibility information, we will only use it where necessary to accommodate your needs, keep you safe or provide the service you have requested.

Sharing your information

 

We do not sell your personal information.

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Sharing your information

 

We do not sell your personal information.

 

We may share relevant information with trusted organisations that help us provide our services, including:

 

* Wix, which hosts and operates our website

* Our booking-system provider

* Payment-processing providers

* Email, IT and website-service providers

* Complaint or incident records may be retained for up to six years, depending on their nature

* Marketing information will be kept until you unsubscribe or withdraw your consent

* Cookie information is retained according to the lifespan of the individual cookie

 

We may retain information for longer where required by law or where it is relevant to an ongoing legal matter.

 

Cookies

 

Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate. Others may help us understand how visitors use the website or provide additional features.

 

Where required, optional cookies will only be used after you have made your choice through our cookie banner. You can change or withdraw your cookie preferences at any time through the cookie settings on our website.

 

Please see our Cookie Policy for further information about the cookies used.

 

Marketing

 

We will only send you email or text marketing where we have a lawful reason to do so. Where we rely on your consent, you may withdraw it at any time by using the unsubscribe option in the message or contacting us.

 

Withdrawing consent will not affect booking confirmations or other important service messages relating to a current booking.

 

Keeping your information secure

 

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

 

However, no method of sending information over the internet is completely secure, so we cannot guarantee the absolute security of information transmitted online.

 

Your rights

 

Depending on the circumstances, you may have the right to:

 

* Ask for a copy of the personal information we hold about you

* Ask us to correct inaccurate or incomplete information

* Ask us to delete your information

* Ask us to restrict how we use your information

* Object to certain uses of your information

* Ask us to transfer information you provided to another organisation

* Withdraw your consent at any time where we rely on consent

 

These rights are not absolute and may depend on why we hold the information.

 

To exercise any of these rights, please contact us using the details at the beginning of this policy. We may need to verify your identity before responding.

 

Making a complaint

 

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

 

You also have the right to complain to the Information Commissioner’s Office:

 

Information Commissioner’s Office

Website: www.ico.org.uk

Telephone: 0303 123 1113

 

Links to other websites

 

Our website may contain links to booking platforms, social-media pages and other third-party websites. Those websites have their own privacy policies, and we are not responsible for how they collect or use personal information.

 

We recommend reading their privacy policies before providing personal information.

 

Changes to this policy

 

We may update this privacy policy occasionally to reflect changes to our website, services or legal obligations. The latest version will always be published on this page with the date it was last updated.

Last updated: 8 September 2026